Returns of the masks are NOT accepted unless the material has a problem of origin.
Given the sanitary and protective characteristics of these masks, products damaged as a result of their use will not be considered defective.
MAASK will bear the shipping costs as long as the collection is scheduled by MAASK, and in NO case if the customer has chosen a different shipping method. In cases where the shipping costs are borne by the customer, MAASK will provide a label with the address to which you must send the package, by your own means. If you need us to help you find a transport agency, you can request it.
ORDER CANCELLATION PROCESS
You can request the cancellation of your order as long as it has not been processed. That is, even though the payment has been made, the order has not left our facilities.
To process your cancellation, please send us an email to firstname.lastname@example.org with your personal data and the identification data of the order (order number and personal data) or calling the phone (+34) 868 043 813 if you have any questions.